Updated 24 May 2020

Introduction

At Yammi, we have an ambition to build the world's largest food community, and that starts with the protection of personal data belonging to everyone in our community. This means we protect the personal data of all visitors who access our websites or services through any mobile application, platform or entity (collectively referred to as “the Services”).

This privacy policy (“Privacy Policy”) explains how Yammi collects, shares and uses your personal data. You will too find information on how you can exercise your rights. By By using our services, you agree to Yammi using yours personal data as described in this privacy policy. The designations “we”, “us” or “our” are each intended by reference to Yammi.dk and any designations that are not defined herein privacy policy, is defined in our terms.

Overview

We have summarized the most important points in our privacy policy below. If you want more information about a particular section, simply click on the Learn More link below to jump to the section in question.

1. Information that we collect about you and why

Here are the general categories of personal data that we may collect about you and the reasons for this:

1. Information that you provide voluntarily
   • Registration information when you create a Yammi account so that we can:
     1. create your account so that you can place orders in accordance with our terms
     2. identify you when you log into your account,
     3. contact you for your views on our services, and
     4. notify you of changes or updates to our services.
   • Transaction information when you place an order with a restaurant to:
     1. process your orders and to bill you (note however that Yammi never store your credit card information in our systems),
     2. communicate your order to the restaurant,
     3. send you status updates on your order,
     4. respond to your order inquiries and questions and to resolve issues,
     5. conduct analysis and research to develop and improve our Services, and
     6. protect you and the Services by seeking to detect and prevent fraud or other acts of contravene our termsor other policies relevant to the Services.
     7. Information regarding your marketing preferences so that we can:
        1. send you customized marketing about our products or services.
     8. Feedback on your views on our services to:
        1. respond to your questions or inquiries,
        2. publish reviews you submit to us about our restaurants and services,
        3. perform analysis and research to improve and develop our services.
   2. Information that we collect automatically
      • Activity information so we can:
        1. give you an enhanced experience,
        2. give you access to your order history and preferences, and
        3. provide other services at your request.
        4. Cookies and similar technologies so that we can:
           1. measure and analyze the usage and effectiveness of our Services,
           2. customize and optimize the targeting of our advertising of our Services across other websites and platforms, and
           3. provide location services if you choose to share your geographic location.
      3. Information that we obtain from third party sources
         • Analysis reports and market research to:
           1. measure the performance of marketing campaigns for our Services, and
           2. better understand your preferences so that we can tailor our marketing campaigns and services accordingly.

We process information that you provide voluntarily, information such as we collect automatically and information from which we obtain third party sources, to continuously improve our services. On this way, we can make it easier for you to find the food you want, when you'll have it no matter what device you choose to use or where you is in the world.

2. Who we share personal data with

We may share your personal data with the following recipients (and when we do so, we will ensure that we have put in place appropriate technical and organizational measures and provided necessary guarantees for that aprotection available in case of transfers to third countries):

1. Restaurants with whom you have placed an order for processing and delivery,
2. the Yammi company.
3. Third parties that support our services (e.g. marketing partners, partners in food, beverage and the leisure sectors based on your preferences).
4. Any competent law enforcement body, supervisory or public authority, court or other third party where we believe that disclosure is necessary under applicable law or regulations.
5. New owners or restructured entities in the case of a corporate restructuring, sale, purchase or joint venture that affects our business.
6. Any other person, provided you have given your consent. We will never sell, distribute or otherwise share yours personal data, unless we have your consent.

3. Home for processing personal data

Yammi will always ensure that we have a processing authorization to collect and use your personal data. The treatment home that we rely on us will change depending on the type of information and the context in which we collect them.

Our main reason for collecting and using your personal data is to fulfill our contract with you (ie to ensure that you receive your order, when and where you want it), but we can also process them, where it is in our legitimate business interests to do so.

4. International data transfers

We may transfer your personal data outside the country where you are resident, to other countries where Yammi or our service providers runs a business. The data protection laws in these countries may be different from the legislation in your country, but Yammi makes sure that there is provided necessary guarantees for data protection in the countries in question i compliance with the personal data regulation.

5. Security

Yammi attaches great importance to protecting your information from and against unauthorized or illegal processing and against accidental loss, destruction and damage. We implement the appropriate technical and organizational measures to protect such information.

6. Data storage

Yammi will not store your personal data for a longer period of time than is necessary for the purposes described herein privacy policy. We may also store certain items of yours personal data for a period after you delete or deactivate your account for the purposes of our legitimate business activities, such as records and to comply with our legal obligations. When we store your information, we will do so in accordance with applicable laws.

7. Your rights

You can access your account at any time to review and update your personal data. You can also contact us to ask us to delete your personal data, restrict their processing or request that they be transferred to a third party. You also have the right to opt out of the marketing communications that we send to you by using the unsubscribe functionality in any marketing message that you receive from us, or by changing your profile accordingly herewith.

8. Links to Third Party Websites

Our websites may, from time to time, contain links to and from third party websites (e.g. those belonging to our partner network, advertisers and affiliates). If you follow these links, you should be aware that Yammi is not responsible or liable for these third party websites which will have their own privacy policies.

9. Updates to this Privacy Policy

We may update this privacy policy from time to time as response to changing legal, technical or business developments. We encourage you to review this page regularly for those latest information about our data protection practices.

10. How to contact us

If you have any questions or concerns about this privacy policy, or Yammi's privacy policy, contact then please our Data Protection Officer.

Contact information

More information

1. Information that we collect from you and why

They personal data that we can collect about you broadly falls under the following categories:

1. Information that you provide voluntarily

Certain parts of our services may ask you to provide personal information voluntarily.

For example:

• Registration Information::When you create a Yammi account, register or fill out forms on the Services, we collect information about you, including your name, address, telephone number, email address and the password that you create.
• Transaction Information:We collect information regarding your orders, including payment information (e.g. your credit card number), using our payment processor's secure services. Payment activities are outsourced to us payment processors, and we do not store your credit card information in our systems. We also collect delivery information (eg your geographic address) to fulfill each order.
• Information about your marketing preferences: We collect information about your preferences regarding the receipt of marketing information whenever you subscribe or unsubscribe.
• Feedback: When you write messages and reviews of the Services or you contact us, for example, with a question, problem or a comment, we collect information about you, including your name and the content of your inquiry. If you contact our customer service teams, we will record and keep a record of your conversation for quality and training purposes and to help resolve your inquiries.
• Sensitive information:We collect information that you provide, when you contact us (e.g. via our customer service or using our online forms). This information may contain sensitive information personal information, such as health-related information (for for example allergic or dietary), conditions about your religion (e.g. if you eat halal food). We do not require this information and we ask that you only share this information with the restaurant. There is, however some situations where you can still pass this type information, for example if you complain, and in these circumstances we only collect with your consent.

2. Information that we collect automatically

When you access our services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information can be considered as personal data according to to applicable data protection laws.

For example:

• Activity information: We collect information about your usage of the Services and information about you from the content you create; and the messages you write or send, as well as what you search for for, looks at and interacts with.
• Cookies and similar technologies:We use cookies and similar tracking technology to collect and use personal information about you (eg your Internet Protocol (IP) address, your device ID, your browser type and when, how often and for how long you interact with the services), including to convey interest-based advertising.
  For further information on the types of cookies and the like technologies that we use, why and how you can control them technologies, see our cookies policy.

3. Information that we obtain from third party sources.

From time to time we may receive personal data from third-party sources, including advertising networks, but only where we have confirmed that these third parties either have your consent to process the information, or is otherwise authorized to process the information in compliance with applicable law or regulation or by law or regulation are obliged to share your personal data with us. This information may include your likely demographic.

For example

• Analysis reports and market research: We collect information from our associated third-party companies about how you respond to and interact with our marketing campaigns so that we can adapt our marketing and services accordingly.
• We may also receive aggregate information in the form of audience segments from third-party sources to display targeted advertising on digital properties operated by organizations such as Facebook and Google.

Our Use of Collected Information

Examples of how we may use this information include:

4. Information that you provide voluntarily
   • Registration Information

Registration information that you provide when you create a Yammi Account allows us to provide you with access to the Services, and to deliver them to you according to our terms. We also use this information to authorize your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.

• Transaction Information

Your transaction information (such as the foods you add to your basket) allows us to process your order and send you one accurate bill. They also help us and any restaurant like you orders from, with contacting you where necessary.

Yammi may contact you by email, phone or text to provide you status updates or other information or to resolve issues with your account or order. A restaurant can contact you by phone or SMS to provide you with status updates or other information regarding your order.

Where you pay for your order with a mobile payment or through a provider of digital wallet services (such as Apple-pay or Pay with Google) we send you transaction information via confirmation emails or SMS to the email address or phone number that is registered with the relevant service provider (as this is required by the providers in question).

Some restaurants on our platform use ours third party delivery companies. These companies can use yours information to provide you with status updates on the delivery of your order.

We will also analyze information about completed transactions and delivered orders based on information that matches, or statistical analyzes so that we can administer, support, improve and develop our business and services. Our analytics also help us with detecting and preventing fraud or other illegal activities or actions prohibited by our Terms or any policies applicable to the Services.

• Information regarding your marketing preferences

Yammi may market to you, where permitted by law, by mail, email, phone, mobile (ie text, in-app notifications and push notifications) about our products or services.

Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drinks and entertainment) so they can tell you about goods or services that may be of interest to you.

If you do not want us to use your information in this way or generally change your mind about receiving any kind of marketing message, you can unsubscribe at any time by using the unsubscribe functionality in the message that you receive or by change your profile accordingly. You might be able to too opt out of push notifications at the device level (e.g. using your iOS settings). If you choose to unsubscribe from our marketing, will we keep a record of your preferences so we don't bother you unwanted marketing in the future.

• Feedback and Reviews

If you give us feedback, we will use it to respond to yours questions or inquiries, to provide customer support and resolve any problems with your orders or with the Services. We will publish reviews that you submit to us about the restaurants on our platform and our services in general, and we also analyze your feedback in order to improve and develop our services and to improve your experience.

5. Information that we collect automatically

When you access our services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered as personal data in accordance with applicable data protection laws.

• Activity Information

We analyze your buying habits and how you interact with ours services so that we can suggest food options from new restaurants that we think you'd like to try. If you choose to share your geographic location with us, we may use this information to show you content that is local to you. This information will also help to streamline the efficient and fast delivery of your order. We can also deliver customized content and advertising to you based on your previous interactions with our services and our knowledge of yours preferences that we understand from your usage and purchase history in connection with the services.

We allow you to access your order history so you can easily reorder at your favorite restaurants. We can also collect information about your interaction with our emails and others forms of communication.

• Cookies and similar technologies

We work with affiliate advertising companies that serve ads on our services at home websites and services belonging to third parties. Some of these networks use cookies that allow us to show ads that are tailored to your interests based on your internet browsing activity.

Like many websites and online services, we use cookies and other technologies to keep a record of your interaction with our services. Cookies also help us manage a range features and content, as well as saving searches and re-presenting yours information at the time of ordering. For more information about the types of cookies and similar technologies that we use, why, and how you can control such technologies, please see our cookies policy.

6. Information that we obtain from third party sources
   • Analysis reports and market research

We analyze information that we collect from our third party service providers (such as Google, Facebook, Amazon and others affiliates) to understand how you interact with ours services and advertisements (eg whether you have clicked on one of our advertisements). This helps us understand your preferences and recommend you services tailored to your interests.

2. Who we share personal data with

In providing the Services to you, depending on the circumstances, we may share your personal data with the following entities:

1. Restaurants that you place orders with so that the restaurant can process and deliver the order to you.
2. Companies within the Yammi companies (meaning our subsidiaries and associates, our ultimate holding company and its subsidiaries and associates) – these companies act on our behalf and process your personal data for the purposes set out in this privacy policy.
3. Third parties who carry out various activities to promote and support our services. This includes offshore customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners such as Salesforce, who manage our marketing emails and push notifications, companies such as Twilio that send you text messages when your order is on road, delivery companies that deliver your order to you, market research companies and payment processing providers who process payment card transactions – any of these third parties can be inside or outside your country of residence.
4. As mentioned in section 2 above, we may also share information with third parties (for example in food, beverage and entertainment sectors) so they can contact you about goods or services that may be of interest to you. We will only share yours information with these third parties where you have given your consent. If you do not want us to use your personal data in this way or generally change your mind about receiving any kind of marketing message, you can unsubscribe at any time by using the unsubscribe functionality in the message that you receive or by change your profile accordingly. If you choose to unsubscribe our marketing, we will keep a record of your preferences, so that we don't bother you with unwanted marketing in the future.
5. If part of our business enters into a joint venture, buying a other company or is sold to or merges with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances, we will always inform the relevant entities that they must only use your personal data for the purposes described in this privacy policy.
6. Any competent law enforcement agency, supervisory or public authority, court or other third party where we believe that disclosure is necessary (i) under applicable law or regulation, (ii) to exercise, determine or defend any legal claims, or (iii) to protect your or their vital interests belonging to any other person.
7. Any other person, provided you have consented to the disclosure. We will not sell, distribute or rent yours personal data, unless we have your consent or are required by law obliged to do so.

3. Home for processing personal data

Our processing authority for the collection and use of your personal data, as described above, will depend on the specific context in which we collect them.

Our main reason for collecting and using your personal data is to fulfill our contract with you (i.e. secure, that you get your order when you want it done). But we will also use yours personal data where it is in our legitimate business interests to do so (but only if our interests are not overridden of your interests or fundamental rights and freedoms). In some cases we may have a legal obligation to collect personal data about you (e.g. for the use of a litigation) or we may need to process or share them others to "protect your or another person's vital interests" (ie to help save your life or when another person's life is in danger).

If we ask you to provide personal data to comply with a legal requirements or to fulfill a contract with you, we will inform you about this at the relevant time and notify you whether the submission of your personal data is mandatory or not (and we will also explain the possible consequences of your failure to submit the information).

Similarly, we may collect and use your personal data in according to our legitimate interests (or those belonging to any third part). Relevant legitimate interests include a) to market to you or provide you with offers that we think will interest you; b) that analyze and understand how our services are used in order to improve them c) to fight fraud or prevent others criminal acts or d) to keep our systems secure.

If you have any questions or need further information regarding the treatment facility on which we collect and use your data personal data, please contact us using the contact information listed under the heading "How to contact us" below.

4. International data transfers

We may transfer your personal data to countries other than the country where you are resident. Yammi website servers are mainly located in Germany, but our group companies and third-party service providers and partners conduct business in a number countries including Australia, Brazil, Bulgaria, Canada, Colombia, Denmark, France, Ireland, Italy, Mauritius, Mexico, Norway, New Zealand, Philippines, Spain, Switzerland, Ukraine and Great Britain. That means that when we collect your personal data, there will be need to process them in any of these countries.

Although these countries may have data protection laws that are different than the laws of your country, you can be sure that Yammi makes sure that the necessary guarantees for data protection are provided in the countries concerned in accordance with the Personal Data Regulation. Some of the necessary guarantees that we make include, where applicable, use of The European Commission's approved standard contract provisions with ours suppliers, binding corporate rules (so we can safely transfer your information between the Yammi Group companies worldwide) and entering into contracts with Privacy Shield-certified companies i USA, how appropriate.

5. Security

We attach great importance to keeping your personal data secure. Therefore have we put in place appropriate technical and organizational measures and technology that meets industry standards to protect them from unauthorized or illegal processing and against accidental loss, destruction and damage.

The technical and organizational measures that we apply are intended to provide an appropriate level of security that fits to the risks associated with the processing of your personal data. Where you have chosen a password which gives you ability to access certain parts of the Services, you are responsible to keep this password confidential. We advise you not to share your password with anyone, and to use a unique password for our services. We are not liable for any unauthorized transactions entered into using your name and password.

6. Data storage

Yammi will store your personal data where we have a current one legitimate business need to do so (for example, while you have an account with us, or to enable us to fulfill our legal obligations, including tax and accounting obligations).

If you object to our processing of certain categories of your personal data (including in connection with receiving marketing communications from us), we will keep a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will delete or permanently anonymize your personal data on the time when we no longer need to deal with them compliance with our business needs or is of anyone legal reason. If this is not possible (e.g. because your personal data has been stored in backup archives), we will store them safely and isolate them from any further processing, until deletion is possible.

7. Your rights

Yammi respects your rights. Below is an overview of yours rights in connection with your personal data, as Yammi handles:

• Yammi gives you the tools to access, review or update your personal data at any time via your account. If you wish to request the deletion of your personal data, you can do so by contacting us via the contact details set out below the heading "How to contact us" heading 
• You can object to the processing of your personal data, ask us to limit the processing of your personal data or request that they are transferred to a third party. Again, you can exercise these rights by contacting us via the contact details provided under the heading "How to contact us" heading 
• You have the right at any time to opt out of receiving marketing communications that we send you. You can exercise this right by using the unsubscribe functionality in the notice which you receive or by changing your profile accordingly.
• Similarly if we collect and process your personal data on the basis of your consent, you can withdraw your consent to any time. Withdrawal of your consent will not affect the legality of any processing that we carried out prior to your withdrawal, and will nor affect the processing of your personal data carried out on background of another legal processing authority.
• You have the right to lodge a complaint with the Danish Data Protection Authority about our collection and use of your personal data.

We respond to all requests that we receive from individuals, who wish to exercise their rights in accordance with applicable data protection laws.

8. Links to Third Party Websites

Our website may, from time to time, contain links to and from websites belonging to our partner network, advertisers and associates companies or to any number of websites that can offer useful information for our visitors. We only provide these links for your convenience, and including any link does not imply endorsement of the relevant website by Yammi. If you following a link to one of these websites, please note that they have their own privacy policies and that we do not accept possibly liability for these policies or those linked in question websites. Please review these policies before submitting personal data to such websites.

9. Updates to this Privacy Policy

We may update this privacy policy from time to time as response to changing legal, technical or business developments. When we update our privacy policy, we will take appropriate measures to inform you, in accordance with the significance of the changes we make. We will catch up with you consent to any significant changes to the privacy policy, if and where this is required by applicable data protection laws.

We encourage you to regularly review this page for the latest information about our data protection practices.

10. How to contact us

If you have any questions or concerns about this privacy policy, or Yammi's privacy policy, contact then please our Data Protection Officer:

Via contact form here